Privacy Policy

Introduction

At Shiori ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI assistant platform ("Service").

By using Shiori, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Usage data
• Payment information (processed securely through our payment processors)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

User-Generated Content

When you use our AI features, we collect and process the content you provide to generate responses, images, videos, or audio. This includes:

• Text prompts and conversations
• Images you upload for processing
• Audio recordings for speech-to-text conversion
• Video content you create or modify using our tools

How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To process payments and prevent fraud
• To train and improve our AI models (with your consent)

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

User-generated content may be retained to provide the Service and improve our AI models. You can request deletion of your content by contacting us.

Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, including:

• All sensitive information is transmitted via Secure Socket Layer (SSL) technology
• All data is stored in secure cloud environments with appropriate access controls
• Regular security assessments and penetration testing
• Employee access to user data is restricted and logged

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access, update or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object - the right to object to our processing of your Personal Data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to be provided with a copy of your Personal Data in a structured, machine-readable format
• The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

To exercise any of these rights, please contact us at privacy@shiori.ai.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@shiori.ai